Frequently Asked Questions

Orders & Shipping

Is shipping really free?
Yes — every order ships free worldwide, with tracking and no minimum spend.

How long will my order take?
We process orders in 1–3 business days, and delivery averages 8–12 business days. You'll receive a tracking link by email as soon as your order ships.

Can I track my order?
Absolutely. A tracking number is emailed the moment your order is dispatched.

Our Jewelry

What are your pieces made of?
Our jewelry is crafted from 18K gold-plated stainless steel and hypoallergenic, nickel-free materials, set with hand-cut 5A cubic zirconia and premium stones — the luxe look of fine jewelry, at a price you'll love.

Will it tarnish or turn my skin green?
Cared for properly, our gold-plated pieces keep their shine and won't turn your skin. Avoid water, perfume and lotions, store your jewelry dry, and wipe gently with a soft cloth.

Is it safe for sensitive skin?
Yes — our pieces are made with hypoallergenic, nickel-free materials, designed to be gentle on sensitive skin.

How do I care for my jewelry?
Remove before showering, swimming or exercising; keep away from perfume and cosmetics; store in a dry pouch or box; and clean with a soft, dry cloth.

Sizing

How do I find my ring size?
Easy — see our Ring Size Chart for a 30-second measuring guide.

Are your rings adjustable?
Several styles are adjustable or open-fit (noted on the product page). Others come in set sizes — please check the size options before ordering.

Returns & Payment

What's your return policy?
You can request a return within 30 days. Faulty or incorrect items are replaced or refunded free of charge. See our Returns & Exchanges page for full details.

Is checkout secure?
100%. All payments are SSL-encrypted and processed through Shopify's secure checkout. We accept Visa, Mastercard, Maestro, American Express and more — and we never see or store your card details.

Do you offer gift packaging?
Every Maison Alvera piece arrives beautifully packaged — ready to gift, or to treat yourself.

Still have questions?

Email info@maisonalvera.com — we reply within 24 hours, 7 days a week.