Shipping & Delivery

Free Shipping, Worldwide

At Maison Alvera, every piece is sent to your door with free, fully tracked shipping — no minimum spend and no surprise fees at checkout.

Order processing

Each order is carefully checked and prepared within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Once dispatched, your order arrives in an average of 8–12 business days. Because our pieces are sourced from specialist ateliers and partners, transit can occasionally take a little longer during peak seasons — we appreciate your patience, and every order is worth the wait.

Tracking

The moment your order ships, we'll email you a tracking number so you can follow your jewelry every step of the way.

Made-to-order & personalized pieces

Engraved and birthstone made-to-order items (such as our Eloise, Eterna, Toi Et Moi and Elara designs) are crafted just for you and may require a few extra days of processing before dispatch.

Customs & duties

For international orders, any import duties or taxes (if applicable in your country) are set by your local customs office and are the customer's responsibility.

Questions about your order?

Our team is here for you — email info@maisonalvera.com and we'll reply within 24 hours.