Returns & Exchanges
Your happiness is our priority
We want you to love your Maison Alvera jewelry. If something isn't right, we're here to help.
Canceling an order
Changed your mind? You can cancel your order within 1 hour of placing it for a full refund. After that, we begin preparing and packing your order right away, so we're no longer able to cancel it — but you're always welcome to return it once it arrives (see below). To cancel, email us as soon as possible at info@maisonalvera.com with your order number.
30-day returns
You may request a return within 30 days of receiving your order, provided the item is:
- Unworn, unused and in its original condition
- Returned with all original parts and packaging
- Not a personalized or engraved made-to-order piece (these are crafted uniquely for you and cannot be resold)
How to start a return
Email us at info@maisonalvera.com with:
- Your order number
- The reason for your return
- A photo, if the item arrived damaged or faulty
We'll reply within 24 hours with the return address and next steps. Please wait for our confirmation before sending anything back.
Damaged or wrong item?
If your piece arrives faulty, damaged, or isn't what you ordered, we'll make it right at no cost to you — a free replacement or a full refund, your choice.
Return shipping
For change-of-mind returns, return postage is the customer's responsibility. To save you time and shipping costs, we're always happy to offer an exchange or store credit first — just ask.
Refunds
Once your return is received and inspected (within 7 business days), approved refunds are issued to your original payment method.
