Words from Women Who Fell in Love
Best Loved by Our Community
The Maison Alvera Promise
Jewellery carries stories — of love, family, and meaningful moments.
Every piece from Maison Alvera Jewellery is carefully prepared with attention to quality and detail.
If your order arrives damaged or not as expected, please contact us within 7 days of delivery and we’ll gladly arrange a replacement or refund.
Because timeless jewellery should bring joy, not worry.
FAQs
Still Have Questions? I’m here to help
Each piece of jewellery we create is made with precision and attention to detail. We use the best materials and personally supervise each stage of the process in our workshop. Our aim is to create an elegant product that is not only beautiful, but also designed to last for years.
Our physical store has closed, but the online shop will remain open until stocks are exhausted. The lifetime guarantee remains valid at all times, whether the store is open or not.
We offer a lifetime warranty covering manufacturing defects. If your jewellery has a problem related to manufacturing or materials, we will repair or replace it free of charge.
Exclusions:
- Normal wear and tear
- Accidental damage, misuse or loss
- Tarnishing due to chemicals or water
- Modifications or repairs by third parties
I’m always here to help! Whether you have a question or just want to chat about my jewels, I’m available every day of the week.
My Hours:
- Mon - Fri: 9:00 AM - 6:00 PM
- Sat - Sun: 10:00 AM - 5:00 PM
I do my best to get back to you within 24-48 hours, but I always strive to respond as quickly as I can.
✉️ Email me at: info@maisonalvera.com
We do not currently offer repair services. For any repairs, we recommend that you consult a watch technician who can provide professional assistance and ensure that your timepiece is properly maintained.
To keep your jewellery looking good and working properly:
1. Wipe them gently with a soft, damp cloth. Avoid harsh chemicals and do not let them soak.
2. Store your jewellery in a cool, dry place, preferably in its original box.
3. For watches, be sure to replace the battery if necessary and, for mechanical watches, wind them regularly.
I always offer FREE shipping on ALL orders! :)
You will receive a tracking number once your order has been shipped.
Free Shipping!
Enjoy free delivery on all orders
Waterproof & Tarnish-Free
All jewelry is built to last and made to be worn every day, anywhere.
Trusted Customer Assistance
Fast Response Within 24h